Shipping policy

Last Updated:13-06-2025

At The Lexi Shop, we take pride in every package we send. Whether it’s a one-of-a-kind print, a greeting card, or a carefully selected clothing piece, each order is packed with care and creativity. Below you’ll find all the details on how we handle shipping.

🕒 Processing Time
Most orders are processed within 2–4 business days after your order is placed. You’ll receive an email confirmation with tracking details as soon as your package ships.

If there’s ever a delay due to a high volume of orders or custom-made items, we’ll keep you in the loop.

📦 Shipping Options & Delivery Time
We offer both domestic and international shipping. Costs and delivery estimates are calculated at checkout based on your location.

Estimated delivery times:

Within the U.S.: 3–7 business days

International orders: 7–21 business days

Please note that delivery times may vary depending on your location, customs clearance, or unforeseen shipping carrier delays.

🌍 International Shipping
Yes, we ship worldwide! If you're ordering from outside the U.S., your order may be subject to import duties or customs fees. These are set by your local government and are the responsibility of the buyer. We don’t collect or control these fees, so we recommend checking with your country’s customs office if you have concerns.

🔍 Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can keep an eye on its journey. Please allow up to 48 hours for tracking info to update.

If you don’t receive your tracking email, check your spam folder or contact us we’re happy to help.

🚫 Lost or Missing Packages
If your order is marked as delivered but you haven’t received it:

Check with neighbors or your local postal office

Wait 24–48 hours, as carriers sometimes scan packages before final delivery

We’ll work with you and the carrier to resolve the issue.

🏠 Incorrect Addresses
Please double-check your shipping details before submitting your order. We cannot be held responsible for items shipped to incorrect or incomplete addresses provided by the customer.

If you made a mistake, contact us ASAP, if the order hasn’t shipped yet, we’ll do our best to fix it!

🤝 Questions? We’re Here for You.
If you have any concerns about your order or just want to check in, don’t hesitate to reach out:

📧 Email: info@thelexishop.com