Refund policy

Last Updated: 13-06-2025

At The Lexi Shop, every item is thoughtfully created and carefully packed. We stand behind the quality of our products and aim to ensure that your shopping experience is seamless from start to finish. That said, we understand that things can sometimes go wrong and we’re here to make it right. PLEASE READ THE RETURN POLICY CAREFULLY

Returns
Due to the handmade and limited-edition nature of our products, we can not offer monetary refunds on returns. Returned items including, but not limited to Original Art, Handmade or Hand Painted Clothing, Giclee Prints, Sculptures, and Ceramics will be given Store Credit Only upon receiving and examining returned item.

We strongly encourage you to review all product details and sizing guides before placing your order. If you have any questions prior to checkout, please feel free to reach out, we’re happy to help.

Damaged or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, please let us know within 7 days of delivery. Here's how:

Email us at info@thelexishop with your order number.

Include clear photos of the item and the issue.

Briefly describe what went wrong.

Once we review your request, we’ll offer one of the following:

A replacement of the same item (if available)

A store credit

A full refund to your original payment method

We may not be able to assist with claims made after the 7-day window.

Items Not Eligible for Return or Refund
The following items are final sale and cannot be returned:

Custom or made-to-order artwork

Digital products or downloads

Gift cards

Sale/clearance items

Apparel that has been worn, washed, or altered

Refunds (if approved)
Refunds will be processed within 5–10 business days after approval. Please note that your bank or credit card provider may require additional time to reflect the transaction on your account.

Shipping Costs
Original shipping charges are non-refundable. If a replacement or return is approved, we’ll cover the return shipping for defective or incorrect items only.

Still Need Help?
We’re a small business with a big heart, and we genuinely care about your experience. If you’re unsure about anything, reach out we’ll do our best to assist you.

📧 Email: info@thelexishop.com